Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. What happens if the buyer refuses to pay for return shipping? Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. What happens if the item is damaged while it's being returned? So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. Thanks. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Amazon Package Sent to the Wrong Address? Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. eBay Canadas Zero Insertion Fee listing promotion extended. When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. Death certificates show that you died. Adding tracking details to your return helps protect against delays or issues in the refund process. The seller simply cancels the sale and a refund is sent back to the buyer. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Next, clean the lens with dish soap and dry with a microfibre cloth. Thank you Jen. Here's how to send an eBay shipping label from the View return details section: Find It In Seconds! You can unsubscribe anytime. If you need help, you can contact us. A couple of buyers indicated they received no response. Nonetheless, the simplest way to make a return is to use your account on eBay. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. Disclaimer. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. You will have time to upload your supplier's return label and handle the return . Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. But , as we all know, not all sellers (or buyers ) are honest. The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. What am I going to do with the returned item? This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. Grab our Beginners Guide to Selling on eBay to help you get started the right way. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. First response from me is always "Return for refund". I wasnt even expecting them to put the money back in my account right then. The returns process usually starts with a message . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They can then print the label and use it to send the item back to you. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If the seller receives payment but has not shipped the item, then there is no return shipping cost. Ive had this happen and the ebay help boards are full of examples of this. How do you know it is your item the buyer takes a picture of? Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. 05-11-2014 Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. In some cases, you can't know for sure. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Of if a situation arose where it needed to be returned to me, I would send them the postage. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Hopefully this isn't a seller in China. Get streamlined shipping at no extra cost Simply pay the cost to ship. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. USPS Package Tracking Not UpdatingWhats Wrong? I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. (which did come as a shock we usually have to call 2-3 times to get something resolved). Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. I want to share an experiance that cost me lower seller ratings score. Why would you risk having your seller rating dinged over a $4 item? You do not have permission to remove this product association. Why would the buyer be liable for return shipping if damaged by the carrier? When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". Oh, I totally agree. FREE Shipping. Ebay does not accept pictures in disputes, why would a seller? Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. I attachedpictures of the item and requested resolution. The good news isyou dont need to explore all this yourself! eBay is no different. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. DAMAGED ITEMS: If you receive a damaged/defective item, please email [email protected] within 7 days of delivery. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Dunno about that. You can still close it if things are resolved. We tried reasoning with them but they would not budge. Report the feedback. Why should a buyer be out anything because they got something broken? You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. Why would the buyer be liable for return shipping if damaged by the carrier? Recently I put up some items I wished to get rid of where the buyer would have to make . Send you a message The seller may ask you for some more details about your return request. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described.