Get your questions answered by our team of experts. to Within 10 days following the cancellation of the contract, the merchant must restore to the consumer the money they owe them. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ProdigyGame.com, Website: Visit Prodigy Math Game Website, https://www.prodigygame.com/main-en/privacy-policy/, https://www.prodigygame.com/main-en/terms-and-conditions/. If a new customer purchases a basic version of your product but really needs a premium subscription, then customer success can ping sales to notify them about the upgrade. 1/28/13 dialed 866-435-3264 and got rep that knew about @prodigy.net email accounts - After 20+yrs Shocking! Visit Website. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN Prodigy Learning is a multi-award winning global EdTech business, providing digital skills certifications and learning solutions for Microsoft and other technologies. The Student will then be able to continue to use the Services without any associated personally identifiable information. I am locked out. In support of Prodigy Educations mission to help every student in the world love learning, we are committed to protecting the privacy of our Users and providing a safe, online learning environment. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. That is also a straight number. In fact, Harvard Business Review research found that customers with an emotional connection to a brand were twice as likely to be loyal customers than just customers who were satisfied with the product and service they'd received. Prodigi offers service in 4 zip codes nationwide. But if the salesperson has concerns that a customer might back out of the deal, or that pricing changes might be a huge roadblock that will risk the customer churning, the sooner the customer service rep is made aware, the sooner they can address misaligned expectations to salvage the relationship. You will not bully, intimidate, or harass, any User or use the Services in any manner that is threatening, abusive, violent, or harmful to any person or entity. You need to upgrade now." This clause does not apply to consumers residing in Quebec: TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY OR ITS AFFILIATES, SUPPLIERS, OR BUSINESS PARTNERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE WITH RESPECT TO THE SERVICES OR THE SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN THE AGGREGATE IN EXCESS OF THE GREATER OF $100 OR THE FEES PAID BY YOU TO COMPANY HEREUNDER DURING THE 12-MONTH PERIOD PRECEDING THE APPLICABLE CLAIM; (II) FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER; (III) FOR DATA LOSS OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR (IV) FOR ANY MATTER BEYOND COMPANYS REASONABLE CONTROL. For all purposes of this Agreement, the parties consent to the exclusive jurisdiction and venue in the courts of Quebec in the Judicial District of Montreal. The other benefit is that it establishes a brand voice. Sales teams use testimonials like these to improve your brands credibility and advertise the effectiveness of your customer service team. Customer success is a proactive function of customer service. If you need guidance on schools, visas or funding - and you're curious to learn about life as an international student - we have a line-up of webinars to help! You may terminate your use of the Services at any time. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. C. Injunctive Relief. We may offer some promotional trials or time-limited discounts or offers for certain Services or Users from time to time. Prodigy may also collect information regarding Student Users associated with Parents for purposes of linking the Student and Parent accounts. Today's salespeople should start the relationship -- and continue it throughout the course of the customer's time working with their company. I then contacted my credit card company. Fiber-optic internet from Prodigi is available to an estimated 10,000 people. All parties to the arbitration will have the right, at their own expense, to be represented by an attorney or other advocate of their choosing. Cookies and these other technologies placed within the Prodigy Game or within other areas of the Services directed to Students will be used only in support of the Services internal operations, like providing access to the Games and their features, individualizing content, and improving and optimizing the Services. Prodigy will jointly comply with FERPA, along with the educational institution, by complying with requests from the educational institutions and relevant Teacher, Parent, and Student Users, as applicable, to access, correct, and disclose Student personally identifiable information in accordance with this Agreement and the Privacy Policy. Apparent SUCCESS with canceling ATT dialup while keeping FREE @prodigy.net email address with SMS service. In 1997 Prodigy became an ISP, while still maintaining the online service aspect, much like AOL does today. I was charged $74.95 and Im not sure why. When you have great customer service, customer interactions are often very memorable. . Pay Rate: $18.00 per hour + Commission & Bonuses. Subscribe to the Service Blog below. My grandson is having technical difficulties in the game where he cannot proceed to further into the game. For consumers residing in Quebec, we will not charge you any subscription fees following cancellation of your subscription. Prodigi is available at this address. To analyze and provide progress reports to Parents and Teachers on linked Student User accounts. *Please note we only publish reviews that are: helpful, relevant, and specific. Costs & Contract: Prodigy Payment Systems appears to offer a three-year contract through EVO Payments International with an early termination fee of $195 or more. We use cookies to analyze website traffic and optimize your website experience. Enter your zip code below to see if internet from Prodigi is available in your area. To allow Parents and Teachers to register for and use the Services, such as when you securely log into your portal, to send a communication about a Students progress or account, or provide feedback to us. If an in-person arbitration hearing is required, then it will be conducted in the metropolitan statistical area (as defined by the U.S. Census Bureau) where you are a resident at the time the Dispute is submitted to arbitration. They don't want to be sold to, they want helpful suggestions. The first time I requested the cancellation I did not have the password for the account but I sent the name & email for the account along with my phone number and ask them to call me if they needed further information - NO CALL BACK! Couldn't have asked for more. My credit card company then returned the charge to my account. We use industry-standard SSL encryption when collecting or transferring your information. The promise of value must align with what the inbound service and success teams manage, so the buyer's expectations are met.". (It's an ancient dial-up service!!!) Now they say to wait 48 hours. [Per Guidelines: Keep it Relevant and Appropriate].Now it is back to hours and hours and hours of trying to find a number to talk to someone who knows anything about prodigy. To assess and improve the products and services and its educational content, and to improve the user experience. This sets the tone for sales interactions as salespeople know how to approach an ideal customer. We and our third-party providers also collect analytics data, for example through the use of tools such as Google Analytics, to measure traffic and usage trends for the website and to understand more about the demographics and behaviors of our Users.We also use third-party advertising providers to collect information about Parent Users and Teacher Users who visit areas of the Services that are not directed to Student Users. So, with the compounded risk of customers churning in favor of more affordable competitors or due to missed expectations, it's more important than ever for before sales and customer service to work together to achieve better alignment and communication in their shared missions to acquire and retain customers. Its a shame because the kids do love iteven without membership. Money Transfers. issues with your router, call Prodigi customer service directly for assistance. PO Box 481928. This business has 0 reviews. In case you opt to cancel your Prodigy subscription through the company's website, you will need to follow certain steps. Do not play if you are drowsy or fatigued. We may also impose limits on certain services and/or features or restrict your access to parts or all of the Services, in our sole discretion and without notice.. A Student User account can be linked to one or more Parent Users or Teacher Users in order to facilitate a continuous learning journey for that Student User both in and outside of the classroom. All fees are payable in accordance with the payment terms in effect when payment is due. Nothing in this Agreement restricts the Companys right to use, profit from, disclose, publish, keep secret, or otherwise exploit Feedback without notice, without approval, and without compensating or crediting the User or the individual providing such Feedback. We may use or disclose such de-identified or aggregated data for lawful and legitimate business purposes, including to analyze, build and improve the Services and promote our business. And customers have much higher expectations than ever of the teams helping them: They don't want to sit through ads, they want you to serve them up the information they need. As an exception to binding arbitration, you and Prodigy both retain the right to pursue, in a small claims court, any Dispute that is within that courts jurisdiction and proceeds on an individual (non-class) basis. Share your experience to help other users. When you access the Services through third-party platforms, you are authorizing us to collect, store, and use such information and content in accordance with this Privacy Policy. WITH ARBITRATION, THERE IS NO JUDGE OR JURY; THE ARBITRATION PROCEEDINGS AND ARBITRATION ARE SUBJECT TO CERTAIN CONFIDENTIALITY RULES; AND JUDICIAL REVIEW OF THE ARBITRATION OUTCOME IS LIMITED. It is in the consumers interest to refer to sections 190 to 196 of the Consumer Protection Act (chapter P-40.1) and, where necessary, to communicate with the Office de la protection du consommateur. BEWARE OF THIS COMPANY!!!!!! Such notice will be provided by posting the new version on our website and updating its Effective Date. If you have an account, we will directly communicate any changes that materially increase the Users obligations or materially reduce Prodigys obligations under this Agreement to you (e.g., via the contact information associated with a Parent or Teacher account, or by displaying an alert upon login to the Services). No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind the Company in any respect whatsoever. As necessary for our legitimate business interests to provide the Services where those interests do not override your fundamental rights and freedoms related to data privacy. Prodigy sales.com. After our relationship has ended, we also may retain your personal information for as long as required by law or to investigate or defend against potential legal claims. Going on 7 days with no email. It also includes information about high-level geographic location, such as a Users state or region as approximated by the Users IP address, for reasons such as associating a User with the appropriate curriculum, product improvement, and sending locally relevant marketing communications to Parent and Teacher Users. The Prodigy Support Center is a help center for Prodigy's basic information, such as how to play the game or create an account. We're committed to your privacy. . Want more ideas for effective sales and customer service alignment? Help Your Child Who's Struggling with Math, Parent Users or Parents (including parents and guardians of Student Users)., Student Users or Students (a child and/or student who uses the Services)., Teacher Users or Teachers (a teacher, administrator, or other school official that opens a Teacher account to use the Services, including those with the ability to add Student User accounts). You can reduce risk of photosensitive epileptic seizures by taking the following precautions:. I was charged for the purchase but I cannot get ahold of anyone in customer service to cancel. We do not allow third-party targeted advertising providers to collect information from the Student-directed portions of the Services. Parent Users and Teacher Users are responsible for the acts of Student Users linked to their account. Contents: Plans & Pricing. We reserve all rights not expressly granted to you in the Services and the Prodigy Content (as defined below). If they could dial back the consumerism and the constant pressure - on Children - to get a membership this would be an excellent game. Teacher and Parent Users, as well as educational institutions represented by a Teacher User, also may contact our customer support at any time to request access to, deletion of, or correction of any personal information we have collected from or about Student Users associated with their account, including a request to us to cease collecting personal information from those Student Users. This Agreement shall remain in full force and effect until terminated by Prodigy. I would like to know why my account was charged on 12/6/2022 and again on 12/18/2022. If your account has been compromised or if you suspect unauthorized use of your account, notify us immediately at the contact information provided at the bottom of this Agreement. Specifically, you agree that you will not (i) post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other User; (ii) use the Services to violate computer or network security measures, transfer or store illegal material (including threatening or obscene material), or engage in any kind of illegal activity; (iii) use any automated or non-automated system, including but not limited to spiders, robots, offline readers, scrapers, etc., to copy, distribute, disclose, or access the Services, interfere with the proper working of the Services or place an unreasonable load on the Services infrastructure; (iv) run or activate Maillist, Listserv, or any form of auto-responder or spam on the Services; (v) attempt to interfere with or decipher any transmissions to or from the servers running the Services; (vi) transmit any malicious software agents through the Services; (vii) use the Services for any commercial solicitation purposes; (viii) interfere with the proper working of the Services; (ix) bypass the measures used by Prodigy to prevent or restrict access to the Services. We are committed to collecting the minimum amount of information about Students as is needed to operate the Services.. Click on the Cancel Membership option. You authorize us to charge you through the credit card or other acceptable or approved payment method that you used when subscribing to the Services.. Customer service reps, meanwhile, should document their interactions with customers to help them keep track of the different conversations and emails taking place over the course of their day, and in order to make it transparent across their team in case they need to collaborate with other specialists to solve customer issues. D. Timing of Claim. Select Memberships. If you want your EXACT email address, you MUST pay the $7.95 per month. You are responsible for reviewing the privacy policies of these third parties and adjusting your settings to meet your preferences. If we make any changes that materially change the ways we process or protect your information going forward, we will provide additional notification of changes. In that case, Prodigy may also obtain the name of the Students Teacher, school, and/or school district. LLC, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend The lady told me that they lowered the price to keep only the email address to the $7.95. charges, at the number provided above. Prodigy Finance Servicing, LLC is incorporated in the state of Delaware, USA, is an affiliate of Prodigy Finance Limited and conducts the business of servicing of loans for residents of certain US states. Good listening skills with ability to solve customer concerns to overcome purchasing objections. Prevent apps from taking your money without permission. I understand Prodigy is a for profit organization, and I do appreciate their even letting non members use lots of features of the game, but I am so fed up with my kids tears because they will loose all their progress when I tell them to turn it off after our set 15-20 min screen limit (or even sooner if something urgent comes up unexpectedly). We only share information collected in limited circumstances. your assets for marketing use. You and we will pay the administrative and arbitrators fees and other costs in accordance with the applicable arbitration rules, but if applicable arbitration rules or laws require us to pay a greater portion or all such fees and costs in order for this arbitration agreement to be enforceable, then we will have the right to elect to pay the fees and costs and proceed to arbitration. If the arbitrator decides that applicable law precludes enforcement of any of this arbitration agreements limitations as to a particular claim for relief, then that claim (and only that claim) shall be severed from the arbitration and may be brought in court. What this means is we remove certain identifiers and delineative features of the data collected that make it personally identifiable to a particular User so that it no longer allows a User to be directly or indirectly identified. If I do, will I lose my prodigy address, which I do not want to lose or change. The Park Prodigy takes pride in providing exceptional customer service to consumers. For confidentiality purposes, information about a Student is only provided to a Parent and/or Teacher linked to that Students account. Get a precise, real-time read of your speed with this simple test, it can measure the performance of your connection regardless of who is your current internet provider. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Sometimes, they have to redo the same challenge 3-4 days in a row because screen time ran out, and/or the game locked them out suddenly. Also, the arbitrators may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that partys individual claim(s). Salespeople should regularly check in with this branch of your customer service team to identify timely opportunities to upsell. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '3934a25d-e58d-447e-a2ee-5505db8c56ea', {"useNewLoader":"true","region":"na1"}); Get expert insights straight to your inbox, and become a better customer success manager. If the consumer cancels this contract before the merchant has begun the performance of their principal obligation, the consumer has no charge or penalty to pay. In our commitment to protect the privacy of children, Prodigy has been certified by iKeepSafe, an FTC-approved COPPA Safe Harbor program. Do you want to pursue your masters abroad, but have a ton of questions on how to make it happen? Contact AT&T by phone or live chat to order new service, track orders, and get customer service, billing and tech support. You can protect against unauthorized account access by selecting and protecting passwords appropriately, including using unique, multi-character passwords, ensuring devices are only accessed by those authorized to use them and taking care to sign out of online accounts (not just Prodigy, but all online accounts) after you or your Student Users are finished using them. Which schools do you support? I SENT THIS TO THEM TO CANCEL MY MEMBERSHIP AND THEY POSTED MY PHONE NUMBER TO THIS WEBSITE. Use your email/username and password to log in Remember Me Need a new password? Nature, Limitations, and Location of Alternative Dispute Resolution. Engaging in an informal dispute resolution conference is a condition precedent that must be fulfilled before commencing arbitration, and the Arbitrator shall dismiss any arbitration demand filed before completion of an informal dispute resolution conference. Personal information can be accessed and changed by contacting our customer support. They can see how existing customers engage with the business and what their experiences are like. I can not get my emails. And with so many different options available today, the slightest disruption in the service they receive from your company can send customers sprinting for the door to one of your competitors. Your company is in violation of my consumer rights and if you don't stop charging me I will report you. Users rights regarding their information, 6. iKeepSafe and Prodigys work on childrens information privacy, 7. To the fullest extent permitted by applicable law, Prodigy may amend, in whole or in part, the following sections of these Terms: (i) Amendments, (ii) User accounts, (iii) Use of the services, (iv) Prohibited Conduct, (v) Acceptable use and code of conduct, (vi) Fees, payment and renewing subscriptions, (vii) Prodigy content and intellectual property rights, (viii) Important health warning about photosensitive seizures, (ix) Privacy, (x) Advertising, (xi) Third-party services, (xii) Governing law, (xiii) Arbitration and dispute resolution; class action waiver (xiv) Indemnity, (xv) Warranty disclaimer, (xvi) Limitation of liability, (xvii) Termination, (xviii) Miscellaneous, (xix) Contact. THE INDUSTRY'S FIRST SOLE SOURCE VENDOR FOR, Setup accounts or deposit money for communications, Purchase items or deposit money into a trust account, Prodigy develops custom software solutions tailored to the specific needs of correctional facilities, Modern, Secure, Inmate Voice, Text and Electronic Messages on the industry's first converged communications platform, Stay in touch with loved ones without the hassle and expense of travel with Prodigy Secure Web Based Video Visitation and Video Calling, Trust Accounting, Payment Solutions and Integrated technology designed to streamline operations. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'b6abbd56-b7d5-42bf-8a85-b7ae63ca70d2', {"useNewLoader":"true","region":"na1"}); Whether that disruption comes in the form of selling to a bad-fit customer, or failing to meet expectations once a customer has been closed, if customers don't think you're living up to your end of the bargain, it's quick and easy for them to find a better solution. These advertisements are first-party and contextual: that is, advertisements are only for Prodigys Services, and the same advertisement is delivered to similarly-situated Students based on their progress in the Prodigy game or on similar factors that apply to all Student Users. Work Hours: Monday thru Thursday, 2:00pm to 6:00pm, hours are flexible. Were homeschoolers, and I gladly pay for may Math programs, if I think theyre worth it (like Reflex Math and Beast Academy), AS LONG AS I can make them work for me instead the program trying to work me and my family. (Technology is key here to making this happen. My card had expired and I needed to update that. I just received a message telling me "Your Classic version of prodigy Yahoo! more all while practicing math! I would definitely call before I did this for verification and see if there are any other steps you need to take. Hacking or harming the Services is prohibited. Prodigy does not use personal information collected from Students to individually target this advertising, and does not allow third-party targeted advertising providers to place cookies on or collect information from the Prodigy game or other areas of the Services directed to Students. If this continues to happen, please contact us. We may also request that any authorized agents verify their identity and may reach out to you directly to confirm that you have provided the agent with your permission to submit the request on your behalf.. I had tried to print my form I filled out on Prodigy's website but it would only print the form and not what I had typed in so I took a picture of it with my phone. You also have a right to lodge a complaint with your local data protection regulator. The arbitrators decision must consist of a written statement stating the disposition of each claim of the Dispute and must provide a statement of the essential findings and conclusions on which the decision and any award (if any) is based. You will be responsible for the fees and all applicable taxes for any Service ordered. In any event, you will be able to continue to use the Services throughout the remainder of the subscription period for which you have already paid. I DO NOT WORK FOR PODIGY. When a Teacher User (or the educational institution represented by the Teacher) requests deletion of a Student Users personal information, we will remove that Students link to the Teacher, and then take the following steps depending on whether the Student is linked to another Parent or Teacher, unless otherwise required by law: As described above, in certain instances Prodigy uses third-party partners to deliver, tailor, and measure the effectiveness of interest-based advertising to visitors to the areas of our Services that are not directed to Students.