* Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. thing I could be missing?Thanks in advance! When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. For example, Basic vs Premier support. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . If you did them recently, try not to leave it too long to attempt this superbadge. Checkboxes: Missing 3 that should be checked. At last count, there are 81 Salesforce Trailhead projects for developers. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Book Now. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Ensure Agents have access to Knowledge when viewing a Case". By clicking Sign up for GitHub, you agree to our terms of service and I got the stages added - its the 'and assign' that's hanging me up. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Ensure the Case Reason and Type Analysis report format is SUMMARY. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Thank you sooo much, you were right! No. Make sure that the correct date range is selected. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Thanks, Michal. Luckily, the macros module was very fresh in my mind. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Challenge 5 error : We can't find a field called 'Question Long Text Area'. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Have a question about this project? Thanks. Goodness! You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Thanks for your time! to your account. I was creating 'wrong queue' queue . Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Make sure that the correct date range is selected. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). (Hint- search in setup for "support process". Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. But not sure what is causing the macro to not find the email template. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Service Cloud Specialist Superbadge - 4,5,6,7. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I was very impressed by this post, this site has always been pleasant news. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Its upsurd. I have the same problem, I have the same problem, could you solve it? High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. For those of you who know me, you probably know that Im lucky enough to have a job that. Ensure Milestones are configured properly for High Priority Cases. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Does this help? I had to do a quick refreher on this topic mid-superbadge. Still not sure what Im talking about? Service Cloud Specialist Superbadge. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Even after setting up support proc and presence status. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." I dont see any check box under layout properties of Knowledge. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. But I have created this Data Category, so I'm not sure what the issue is. Your help is needed! However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. The macro works without the email button being visible. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Various trademarks held by their respective owners. I've been in this challenge for hours now. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. What am I missing? If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Why the change of heart? No. I'm sure it's something little! Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. read more, Youre going to think Im totally pathetic for writing about this!!! I'd do a quick google search on Salesforce Macros- It's a point and click process. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. This is really a tricky one. Yes! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Issue was with the Lightning Page Layout. hours of inactivity vs hours of being created. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Once this was done, I passed the 3rd challenge section. Grab a pen and paper. Review the steps to rename the console to 'Cloud Support Service Console'. Is there an "email template" in the "email template" object? In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Rated Accounts by State The record count for state and account rating are automatically added. The macro itself is working fine. No idea what is missing. any ideas? Thank you for your time and response. Ensure you group report results correctly. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Case organizers think about the language. It is reason i m getting this error. This is my journey- a normal kid by day- a Trailhead explorer by night. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Module. Theyre such a useful way to remember what needs to be done before you start. Trying new things- my baby brother practiced crawling through a tunnel. Challenge 1 Configure Outbound Application and Integration Security. The error message is so cryptic that it's hard to troubleshoot the issue. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Ensure you group report results correctly. " You may want to jot down notes as you read the requirements. Please help. Do your routing configurations tie to the correct queues? The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Sorry . E.g. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. "Im not able to add instructions in the macro. Anyone studying for their Service Cloud consultant certification. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! In the worst conditions, Ursa Major panels produce ~25% of maximum power. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Use the search o. Hello! Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Thanks!!! I also confirm that no additional code exists in this org. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". 43 are for Admins. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Ensure you set up the routing for Advanced Cases properly. I have read every message I can find and have double and triple checked everything I can think of. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. An action can be added to the page layout. We recommend using a new Developer Edition (DE) to check this challenge. Telecom Billing System2. I'd try this- Delete the current process. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! If easier, feel free to email me some screenshots- [email protected]. And of course, I just tested the challenge 4 again and I passed! If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. But I didn't complete it. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Can you help how to revert it back and to see Closed status field. I am having trouble with step 4. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. He laughs when I poke his nose and tries to take toys out of my hand. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Leave a comment for the Trailhead Baby! Stuck on Superbadge Apex Specialist Step 1? Has any code been used with your org? Back to the superbadge. Do share more like this. If yes, this was created in the wrong place. What can I attach to help diagnose what I am still missing? You, my amazing reader, get more than tips for a Salesforce Superbadge. Thanks! I learned so much doing it. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. This superbadge in specific helps building reusable granular components. Making dinner for Mom! As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Click the cog in the upper right hand corner. I fixed it, it was a really stupid mistake. Hi I am getting the below error. Billing Topics (Billing_Topics) with Payments and Reimbursements. The simple things Hey, i'm on challenge 3 and almost done. Select edit page4. Ensure you set up the routing for Basic Cases properly." Cloudy Technical Team is correct name wise for both the record type and the process. Making dinner for Mom! I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. I'm not sure I would have figured that out if I didn't stumble across this forum. Processes. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Tnx, hmmmm What you have sounds correct. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Also, my email-to-case and email on demand are checked. After editing the service console, you might have to edit the new profiles. What item is on your lightning Case page layout to show Entitlements? 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I'm whole again. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Tried it all, from custom : support profile to standard user, even admin. Hi All,I am currently stuck at challenge 4. No. But not able to finish this challenge . Hyatt Place New Taipei City Xinzhuang. I'm at a loss as to what I could be missing. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Does this match the requirements? Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Would you like to share a few more details on how you currently have things set up? I'm STILL hacking away at this error message. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution?