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Click on an image below to learn more about the product. white red blue wire black frog species; favor the bold memory alpha. Your new hot tub is a major financial investment. Idaho Child Custody: The Right Evidence & Winning Your Case. Do yourself a favor and buy a Jacuzzi brand. Fortunately, we are blessed to be on the right side of what this has done in our industry. Water Treatment Manufacturer Waterco Ltd. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. They suggested I take the panel off of the hottub and check the connections- like I am a hot tub mechanic. In addition, my balance increases monthly and is now showing 3200.00. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. No return calls even after I have reached out to their office personnel numerous times. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. They are all under 5k. With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. I'm now waiting for my fourth control panel to be sent to me. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. Below are must have products from our top sellers. CEO Dave Hatley proposes internal vaccination promotion. While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. Its already three weeks past the original estimated delivery date!! Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. The credit card acknowledged that you would retain the credit on 12/30/22. All products are proudly made in the USA. Thank god. 3 Beds. . I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Gary was great with information and able to answer all our questions without any pressure. After all, eight-person hot tubs may look impressive, but for those who dont need them they can be unnecessary and difficult to maintain. View David Hatley's business profile as Chief Executive Officer at LPI. So they obviously didn't test it. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. We are still facing unprecedented demand for our product, with no signs of things slowing down. Login with username, password and session length. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. 04/22/2022. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. Call us at (425) 485-6059. We are currently experiencing this with finding appliances for the new home that were building. I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. Filters are an essential part of keeping your hot tub water clear and pleasant. If I would have read these BBB complaints I would have never bought from yall. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. We look forward to helping you achieve the lifestyle of comfort that you crave. I never asked to cancel the order only to get my tub. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp There's no way I should owe that much. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! A gentleman did finally walk me through a possible fix. I called customer service and was told the filters and magnets were in the mail. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. This is the bomb!!!!! It came in December of 2021. They only care of you pay and once that happens they can stall you for years and never give you anything. We ordered in may its now October we are still getting the run around n feel like we may have been scammed. We apologize for the frustration you have experienced. Its also something you want to keep for several years of enjoyment. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. Please let us know if it does not meet your needs. The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. Terrible quality control and customer service. Is there any information that might be available, so that we might better assist? . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Im out 500$ , my credit is down 100 points and i have no hottub. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. Purchased spa from them in 5/2022. The clinical presentation is variable and most commonly includes symptoms of anemia, such as fatigue, weakness, skin paleness and shortness of breath. New Platinum Spas Deluxe Range Passes CEC test, Pinch A Penny Opens New Store in Flower Mound, Texas, Toolbox for Excellence Announces Nationwide "Participate to Educate" Contest, PHTA Announces Standards Revision, Issues Call for Committee Participation, Pinch A Penny Opens First Store in Austin, Texas. If there are only a few people you plan on inviting into your hot tub (lucky them! Their partnerships are a major reason why we are here today.. Tub still leaked and started to have electrical issues because of it. LPI, Inc. Johnson City, TN1 month agoBe among the first 25 applicantsSee who LPI, Inc. has hired for this roleNo longer accepting applications. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. My experience with this company could fill a book. Spending a few minutes in a hot tub or spa every day will change your life. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. Every time I call back I end up on hold and nobody ever picks up the call. I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. . Response. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). Re: Curious about LPI / Aqua Living / Dr Wellness. We've been playing on both sides of the fence for four or five years now. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. Then a seal broke and I called and they just wanted to tell me that I was out of warranty. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. I'm very disappointed with the quality of this spa, and even worse the level of customer service. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. But what do they cost and will the initial price tag be worth it to you? With detailed information on each of the hot tubs, you will discover new features and what to look. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. As of 1-15-2023 the website is still down. Grow your business. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. The issue with the panels is correctly outlined as a warranty issue. I financed it to be sure it wasnt a scam and the first payment is due October 5th 2020 or in about 13 days but I still havent got my purchase. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. User Friendly System Controls Topside. Find a location that works best for you. Spa Repair & Swim Spa Maintenance. New Patient Forms; About; Contact Us; lpi aqua living. I really don't think it is that bad of a product, I just think they have really really really bad customer service. AWFUL. Get more reviews from your customers with Birdeye. This went back and forth for quite a while. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. Any assistance you may provide is appreciated. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was told last year by a supervisor that the tub is my issue not theirs. Average of 54 Customer Reviews. Get this 6-Person Hot Tub with 51 powerful jets! "We are thrilled to become part of the LPI family. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. I was told it would go into production in two weeks (even though it was already supposed to be in production). 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