i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. What to do if you see a downed power line - Pacific Gas and Electric I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. I am an Official Xfinity Employee. It's infuriating. If youve got a free afternoon, you can run the cable yourself and save some money. I suspect it's an old wire). If you receive overhead electric service, your electric system con- sists of the following: 1. If the center conductor of the cable is solid copper, it carries it quite well. How to report a downed wire if I'm not a customer? Contact Us | Comcast Business Support Low hanging main line cable | Comcast Business Support Community Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages -ATTU-verseCare. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to [email protected]. Internet Security with Xfinity - Report Abuse With our new Xfinity support chat, you do not need to input the name of a person. Create an account to follow your favorite communities and start taking part in conversations. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Our community is your official source on Reddit for help with Xfinity services. Exposed Line/ Wire - How To Report & Things To Know From AT&T Yes, Comcast will come to your house to install the cable lines and equipment to your home. BBC - Wikipedia Call 800.288.2020. Payments are posted to your account after 5:30 p.m. on the day they are received. Stay at least 35ft away from any downed wires during cleanup and other activities. Then Call Us. I don't have AT&T, or a landline. came out and verified that it isn't live. Find an Xfinity Location Check the status and hours of locations near you. Usually 911 dispatch has unlisted numbers for utilities. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. The action you just performed triggered the security solution. Provide your account info and say, Line is down., Dont have AT&T service? Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Id give them a ring. Report a downed power line - Pacific Gas and Electric Company An official employee, such as myself or whoever is first available, will respond. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Xfinity Status Center - Check for Service Outages In Your Area Comcast Xfinity problems in the last 24 hours. Our community is your official source on Reddit for help with Xfinity services. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Press 0 a lot. 1. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Store Locator Status Center Check for outages and troubleshoot your services. Report it as a hazard to your local PD, maybe they have a better contact. Report an Issue - Xfinity Support Call 800.288.2020 . Ask for the Comcast liason. I can't get into my property because the line is blocking the drive way. You can report an issue by going to the Xfinity Status Center. 3.) Click Continue. Do not send the firewall logs as an attachment. Why is my Xfinity Cable box stuck on boot? This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! A drop-down list appears. Call 800.288.2020 and select Repair. We have made changes to keep employees safe so response and call times may be longer than usual. How do I talk to a real person at Comcast? To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Then, call PG&E at 1-800-743-5000. Get in touch with Comcast Business. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words I have a downed wire in the middle of the street. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Thanks! Step 1: Inquiry. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Our team can help get that line raised. You can also request a call at a time that fits your schedule. Please send us a direct message to "Xfinity Support" with your full name and address. Xfinity Outages | CableTV.com Type your message in the text area near the bottom of the window 5. Press question mark to learn the rest of the keyboard shortcuts. Emergencies and Safety | Consumers Energy Our community is your official source on Reddit for help with Xfinity services. Who is responsible for cable line from pole to house? A recent storm brought down a tree which took down one of the above ground cables by my house. This post was marked as solved. . How do I report a downed telephone line? It's not the power line and I don't think it's the regular cable either because there's no service outage. We have made changes to keep employees safe so response and call times may be longer than usual. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Include the words "Firewall Investigation" in the subject line. How to Report an Issue Online Visit xfinity.com/xfinityassistant. 5. We truly appreciate you taking the time to reach out to let us know about a downed wire. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. An official employee, such as myself or whoever is first available, will respond. It may be used in setting the FCC's priorities for regulating companies like Comcast. Just select Xfinity support and you will be able to speak with the next available specialist. I have a downed line in my front yard. Whenever there is an outage, your first step is to report it via email or twitter. Companies respond better when others are watching. For immediate assistance, check out the Xfinity Assistant. Responsible . If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. I have a downed wire in the middle of the street. Create an account to follow your favorite communities and start taking part in conversations. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Let us know. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Throughout our history, DISH has always put customers first. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. 115.124.120.233 Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Press question mark to learn the rest of the keyboard shortcuts. Never touch a downed overhead electrical line. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 to Call your mayor's office. Report unburied cables, exposed wires, or downed lines - AT&T A: Cable and phone wires dont carry current, so its safe to remove them. I am a bot, and this action was performed automatically. Should you experience further issues, please create a new post. How do I report this? Asking on behalf of my place of business. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Then, call PG&E at 1-800-743-5000. We've had a downed wire touching our building for about two months at this point. Stay put and call 911. I really appreciate you being a member of the Comcast Family! Hello @ryanray.rr81 and thank you! how do i report a downed comcast line? - perfumexo.com Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Full special report: Alex Murdaugh found guilty in murders of wife and son Let us know if you find downed or uncovered wires or cables in your area. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Select Restart Modem to begin troubleshooting. We've had a downed wire touching our building for about two months at this point. Comcast: Cable wires are hanging very low across our - GetHuman Privacy Policy. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Sound the horn, roll down your window and call for help. Verizon Customer Service - Contact Us | Verizon Help Center and Support Downed Wires | Baltimore Gas and Electric Company Please contact the moderators of this subreddit if you have any questions or concerns. . I called but only received voice mail. if the line is damaged, to reconnect service they'd probably be running a new line anyways. A drop-down list appears. Electric Lines that run from the utility pole to your residence. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. You can email the site owner to let them know you were blocked. If you have questions about your services, we're here to answer them. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) This option is available 24 hours a day, 7 days a week. How do I get Comcast to come deal with this? However, its critical not to cut into a power line, as you know. If you have questions about your services, we're here to answer them. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click the direct message icon, 2. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. How do I report down a cable line? In the top right corner, you'll see a little chat icon near the bell icon. Hope this helps you out. . A woman in Huntington says she contacted Comcast several times about a line. Click Continue. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. By selecting Accept all, you consent to our use of Cookies. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. ASA, ABA, Adherence). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then it thanks me for signing in. Call 911, which will get the FD out to asses the wire (s). Write your 17-digit account number on the "For" line of your check or money order. I hope youre having a great week so far! I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. We can assist you with getting a ticket opened to let our amazing local team know. Can you direct message your name and address? You have to sign up for gig service and sign a 2 year contract first. Report it online using Xfinity Assistant. Thank you! Then, call PG&E at 1-800-743-5000. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. 70% of power outages are caused by major weather. I will post again here when/if I receive a reply or action is taken. Your IP: I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Hello saftek and welcome, Scan this QR code to download the app now. Question: Does Comcast Hve To Repair A Cut Cable Line. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hello @user_300363 and thank you! When asked if you want to order new service, say "No." It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . The tree and the cable are both on the grass verge next to my property. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. I have called multiple times but I don't have an account so it won't let me through to talk to someone. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Thanks. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help An official employee, such as myself or whoever is first available, will respond. and our You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Sky News is distributed via an English-language radio news service, and through online channels. Contact Us - Customer Service Phone Numbers & Chat | Frontier Stay at least 10 feet away from the wire and secure the area to keep others away, too. How to Reach a Real Person at Comcast/Xfinity. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. The ground around your car may be energized. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Two delivery trucks have had close calls recently. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. See how you can save when you add Comcast Business Mobile or add a new line. Immediately Call Emergency Services. Youve reached the best place and perfect person to help with virtually all of your account needs! Scroll down and select Manage Internet. Here is a list of frequently requested telephone numbers: Cable. How do I get Comcast to fix a cable line? - MetaFilter If the IP address resides on the Comcast network. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! We ask for direct messages because we can't post personal information in public. Then, to let us know why you're calling, say Line is down.. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Press Enter to send it. How to report a down or damaged CenturyLink line. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast How do I report an above ground cable down? : r/Comcast_Xfinity - reddit If you absolutely need to have it removed, consult with an electrician before doing so. New comments cannot be posted and votes cannot be cast. up. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Voting closed 14. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Search accounts based on account number, or chat online. Don't touch a downed power line or other equipment. An official employee, such as myself or whoever is first available, will respond. How do you fix an exposed wire without electrical tape? There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. The tubing will start to shrink almost right away. Connectivity and managing Your Comcast Business network. Thank you for reaching out to the Digital Care Team. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Question: Does Comcast Hve To Repair A Cut Cable Line Help and Support Topic | Comcast Business Support @XfinityThomasChow long does it take for someone to reply? You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. We have made changes to keep employees safe so response and call times may be longer than usual. Thank you for bringing this issue to our attention. Contact Us - Customer Support | DISH According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. and our I am a bot, and this action was performed automatically. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. It is to be expected when weather conditions are severe. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). This website wants shut Privacy Policy. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Report Issues with Your Xfinity Services - Xfinity Support Hope this helps you out. For your safety, do not touch or move the downed line. Hi, @user_af7a95. Talk to Us. Comcast Xfinity Outage Map Is The Service Down? Contact Us | Comcast Business Support Don't touch anything or anyone in contact with a downed power line. Then it tells me it can help me better if I sign in. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . This post was marked as closed. In order to get started can you please send me a Modmail message with your full name and service address? Report an Outage | PECO - An Exelon Company - PECO Energy Company First Call 9-1-1. Who Do I Contact About Downed Phone Line In My Backyard? Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Emails sent with an attachment cannot be processed. https://corporate.comcast.com/stories/meet-our-digital-care-team. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Report Downed cable line | Xfinity Community Forum Click the Check for Issues button. Jacksonville, Florida Area.
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