Always check ebays ETA I sold an item on the Sat 5th May with 5 days handling which meant last posting day Friday 11th Ebays ETA was Friday 11th - Monday 14th Impossible from country NSW to Country Queensland Didn't want to take a chance on late shipment defect so made a special 110k round trip to the P.O. Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months. 276. eBay is extending seller protection for late deliveries caused by shipping-carrier delays through the end of September. Is GSP and Packlink international the same thing ? Only your transactions with US buyers count toward your seller performance rating on eBay.com. When it asks did you get the CD by the date (for the US) he stated no. Seems kinda ridiculous that sellers are being punished for the screw-up of a Third Party. The consequences of falling Below Standard can include: Usually, we will only apply permanent selling restrictions when your account has been evaluated as Below Standard for at least 2 consecutive months. This policy adds to your cost as a seller, but comes with the major return of incentivizing purchases. When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control. Learn the fundamental steps for running an eBay business. One as a buyer, poly envelopes from a seller I have used again, and just ordered from them again today. Michael Ugino is the co-founder of Sellbrite. Our user id is: skipwhite, and our store name is whiteperformance1. Remember? Five Sales ago, my Late Shipment Rate was 9.05% (showing around 197 sales for the previous 12 months). I take you through the process step by step and show you my personal results.https://www.ebay.com/sellerhelp/defectVISIT OUR EBAY STORE: https://www.ebay.com/str/boombigztreasurechestE-mail us: [email protected] us on Facebook: https://www.facebook.com/BOOMBIGZ/Follow us on Twitter: https://twitter.com/BoomAndBigzTVFollow Boom on Instagram: https://www.instagram.com/plantsandpaVisit our Poshmark Closet: https://poshmark.com/closet/o0melinda0oNew To Poshmark? https://community.ebay.ca/t5/Seller-Central/Anyone-else-notice-that-New-Year-s-Day-wasn-t-factored-a https://community.ebay.ca/t5/Seller-Central/Canada-Post-Mail-Delays/m-p/321316#M52997, Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. The Top Rated Plus benefits don't apply to: Your seller performance level is calculated by looking at your transaction defect rate, cases closed without seller resolution, late shipments, and tracking validation. 10:08 AM Offering the lowest price will boost your chances of attracting new and returning customers, especially if your listing has a high amount of competitors. i just have better things to do with my time. as signs 83 may fully seller's Condition: Used: a Maelzel details intended. To provide your buyers with a great service, it's important to make sure you send your items on time. day saying they cant purchase. Thanks, I sold 272 CD's during that time period but I would say that only a small percentage 30 - 40% leave feedback. These other sellers have cap We'll only consider a shipment as late if: For the eBay Money Back Guarantee, when a buyer initially starts a return because the item didn't match the listing description or reports that they didn't receive an item, the transaction issue is called a "request." To see how each of these measures can affect your seller rating, please see our article on seller performance standards. Just sold an item to a Seller levels and performance standards | eBay Listings or products that infringe on the intellectual property rights of others are not allowed on eBay. I couldn't work out how that could be so. Dimensions and Weight now required for Listing to Show and be Purchased Internationally? That is the wrong problem though, The problem here is 100% with the shipping companies. pops up) and no shipping price is showing in the listing. Perfect feedback, no defects, 5 stars, but rating me on the postal system delivery/delays is just plain wrong. Describing your products accurately. Overall, getting on eBay Deals is a great way to boost sales and get those conversion rates up. I will see what happens to my account soon. eBay can determine through valid tracking that the defect, feedback, or late shipment was the direct result of systemic delays in shipping or communication. I've got a question about cubic shipping in general for sellers If the defect you received can't be removed automatically, you can appeal it if any of the following circumstances apply: The buyer opened the request by mistake. . eBay merchants instead improve their customer engagement and acquisition by tracking and forming insights from their own seller account data. Providing tracking information is an essential part of the eBay shipping process. While eBay does charge a final value fee on shipping, I feel it is more than made up in the shipping discount that we receive. You can see how you're performing both domestically and across various international markets in your seller standards dashboard - opens in new window or tab. I am just wondering if I am the only one having issues with this ridiculous measurement. There should be no defect at all unless the item doesn't arrive AND seller doesn't rectify. 1950s Tv Shows ListPeter Gunn is a private detective with a knack for Please Help! Account Suspended for Late Shipment Rate Sellers who consistently monitor their data are always ready to improve their engagement and acquisition efforts by adjusting their strategies to meet benchmarks. Understanding eBay's Top Rated Seller Status and Top Rated Plus Product reviews are immediately visible from the search results page. ran a report 5 stars all across, not even a 4 starin shipping. Certain transaction defects received for reasons beyond a seller's control will be automatically removed from the seller's performance standards and feedback profile. I did call on this but it was useless to talk to CS. It is probably the same.I am from the prairies too. Do you do it in the sellers dashboard - if so, do you have to change the postcode for each sale that you get from different buyers location. Digimon: Digital Monsters (1999-2003) - IMDb user rating: 7. Free shipping for many products! details of each sale. Episode 303 of the Jason & Scot show was recorded on Thursday, February 23rd . What reason does tracking show that it was not delivered? I ship same day or next and have only missed one due to buyer not providing proper address and waiting for email confirmation. To provide your buyers with great service, it's important to make sure you send your items on time. Diana Ross - Baby Its Me Vinyl LP Culture Factory. Tip https://community.ebay.ca/t5/Seller-Central/Canada-Post-Mail-Delays/m-p/321316#M52997. Can defects, late shipments, or feedback be appealed? eBay use to give TRS sellers 20% off FFV. I'm on the line with CS now.actually I'm on hold.but trying. Here are a few tips to consider: Revising your budget is critical if you currently cant afford to match competitors pricing. Copyright 1995-2023 eBay Inc. All Rights Reserved. Copyright 1995-2021 eBay Inc. All Rights Reserved. Free shipping for many products! 2. I guess he had better dig a little deeper. On a few occasions, I got something out in the mail but the postal service just took a long time. Figure out what it would take to lower your listing prices below the median competitor prices. Are you a buyer looking for shipping information? Your seller level can fall to Below Standard if your transaction defect rate is above 2% or if your percentage of cases closed without seller resolution is above 0.3%. on Late shipments. Tracking stopped shortly after shipment. If eBay insists on this type of rating system for handling/transit time, they could just provide generous realistic estimates and solve the problem from both ends (buyer and seller). But didn't Raphael on chat say no one was in jeopardy of losing their TRS under the new defects. I did NOT mark it as late, even though it was more than 30 days from order to arrival from the USA. From the main view after logging in, sellers can see the main Hub tabs: Merchants can view their Seller Feedback in the Overview tab. This metric can be viewed for the last seven and 30 days in Seller Central. These three metrics indicate the amount of traffic a listing receives before any sales happen. Appeal a defect. Should I Add a Sig. These luxury items have smaller markets, so they will most likely receive less traffic and conversions even when theyre at profitable sales levels. Merchants who continuously monitor their data and iterate on their engagement and acquisition efforts will be prepared for any changes in buyer behavior and will stay successful in the marketplace over time. I have tracking to prove it and I already gave the buyer a refund. Return policy. ), with the main ones being eBay's new Managed Returns Process and new seller performance measures and specifically - the defect rate.. In many places such as apartment buildings with concierge/doorman, He'd be delighted for you to connect with him on, to leave their customers positive reviews, revise their neutral or negative feedback, Listings terms of service (like return and shipping policies), Number of cases closed without seller resolution, Transaction defect rate: up to 2% (up to 0.5% for Top Rated Sellers), Late shipment rate: Less than 5% for Top Rated Sellers and less than 10% for all sellers, Cases closed without seller resolution: maximum of .3% or 2 occurrences (over past 300 months for 400+ transactions, over past 12 months for <400 transactions), Tracking uploaded on time and validated: at least. Keeping an eye on these measurements allows sellers to feel confident in their customer service and reduces the likelihood of receiving negative ratings. The actions we take will be proportional to the nature of the issue we have identified and what is reasonably required to protect the interests of all eBay users and eBay as provider of the services. The percentage of orders that buyers received by the estimated delivery date. i don't care that much about it. One is the faulty measurement. option. eBay make their calculation based on the payment date plus your handling time. The answer is absolutely. eBay merchants offering these specialized goods are in smaller markets, so they have less information and examples to inform their own strategies for selling more and attracting customers. we were automatically rolled into the EIS Program, having used the GSP Visit Seller Help - opens in new window or tab to resolve any incorrect defects or improper feedback. For additional insight into a seller's performance, buyers can also view your detailed seller ratings. I think it is either because of that, or issues on the receiving end with that post office - I have noticed that on many of the ones getting tagged are taking an extra day on the receiving end and are usually occurring in larger cities. but the report says 3 in October, indicates late delivery.